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They say that every great journey starts with a few steps, and that’s no different when buying an iHelios Living system.
The iHelios range offers a world of options however to navigate your way through to the right conclusion needs some careful thought and consideration. That’s why we have a team of Smart Living Consultants who are fully trained and ready to discuss your project with you. Whether you are considering our ultra-modern iHelios Infrared heating system or simply want a discuss the benefits of a video doorbell system, an iHelios Living consultant will guide you through the various options and help you decide the right solution for you.
Every project is different and there is always much to discuss. Our initial consultation is designed to understand your project, big or small, and what you want to achieve. You may have lots as questions, as will we, so together we will uncover any specific requirements or concerns you have and agree a way forward.
We work with a wide range of clients from nationally recognised house builders to individuals who simply want to replace their existing inefficient heating system in their home for an efficient, modern alternative, so not all projects have a set of beautifully drafted architectural drawings. If you haven’t got any drawings, that’s fine, we can provide you with some guidance notes to assist you to complete a simple sketch outline of your property, including room dimensions, locations of doors, windows, power points etc.
Once we receive your drawings, we complete an initial design of your iHelios heating system and any Smart Living products you wish to include in your project. It is important to note that at this stage no technical suitability will have been established, so you will receive an Initial Estimate of the materials and products required, as this might change.
If you are happy with the initial estimate, the next stage is to arrange a technical survey (existing properties only) to ensure that the iHelios heating system will be suitable for your property, together with any smart devices you require.
All iHelios Installers are reputable independent electrical contractors. Once they have completed their technical survey they will confirm the system design and provide you with a quotation for the installation work required.
Now that you know what the installation costs are, and you are happy to proceed, we provide you with a Formal Quotation for the material and products and will raise and invoice. Once paid, we dispatch your complete order to you, including any sundry items and accessories. For corporate clients, this process will vary.
Once you have received your iHelios pack your Installer will contact you to agree a suitable date to complete the installation of your system. They will invoice you for the installation and provide you with a separate warranty for the services.
When we are notified that your system has been installed, we contact you to complete the set-up and program schedule of your system. You will then receive a link to your iHelios Management APP.
Now that your system has installed and working perfectly, you will receive an email providing you the login details to your iHelios Account. Here you can view you warrant documents, system specification, design, and operation manuals.
Call to discuss your project with one of our Smart Home Consultants!